Salesforce Agentforce Training Course

This course will help you master Salesforce Agentforce — Salesforce’s AI-powered platform for building intelligent service agents. You’ll learn how to design, build, and deploy AI Agents that automate customer support, case management, and data retrieval tasks.

What you’ll learn:

• Understand Salesforce Agentforce basics
• Create Service and Support Agents using Agent Builder
• Configure Data Library and Flex Prompt Templates
• Connect Agents with Salesforce Flow and Apex
• Deploy Agents to Experience (Community) Sites
• Build real-world use cases like Order Management and Customer Support Agents

Why join this course:

• Beginner to Advanced coverage
• Step-by-step demos for each topic
• Real-time projects and scenarios
• Lifetime access to recordings
• Certificate of Completion

By the end of this training, you’ll be confident to implement Salesforce Agentforce solutions for any business use case.

What’s Included / Deliverables

🎥 12+ Hours of Recorded Video Sessions

📘 Downloadable Notes, PDFs, and Flow Diagrams

🧠 Assignments and Practice Scenarios

💬 Support & Q&A Community Access

🏅 Certificate of Completion